Privacy Policy

Effective Date: 30/07/2026

At Artis Bathrooms (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://artisbathrooms.co.uk/), visit our showroom, or use our services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

• Identity Data: First name, last name, title.

• Contact Data: Billing address, delivery address, email address, and telephone numbers.

• Financial Data: Bank account and payment card details (processed securely via our payment providers).

• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms, making a purchase, visiting our showroom, or corresponding with us by post, phone, email, or otherwise.

• Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform a contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to process your order, arrange installation, and manage your account).

• Legitimate interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to improve our website, products, and customer service).

• Legal obligations: Where we need to comply with a legal or regulatory obligation.

• Consent: We generally do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time.

4. Disclosure of Your Data

We may have to share your personal data with the parties set out below for the purposes outlined in Section 3:

• Service providers who provide IT and system administration services.

• Professional advisers including lawyers, bankers, auditors, and insurers.

• HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

• Third-party delivery, supply, and installation partners necessary to fulfill your order.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

8. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Artis Bathrooms

• Address: Unit 4 Highstone Barn, Elkstone Studios, Elkstone, GL53 9PQ

• Email: info@artisbathrooms.co.uk

• Phone: 01285 703930 / 07947 172438

If you feel that your data has not been handled correctly, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to